The Royal Elms Care Home

The Royal Elms Care Home provides personal care for up to 26 older people. The CQC assessed the service after concerns were raised about medicines, cleanliness and management, but found no evidence to support these. Some care plans and risk assessments lacked detail, and staff were sometimes too stretched to organise daily activities, though special occasions were marked.

Inspectors found recruitment checks and medicine records needed tightening, and one staff interaction during a mealtime was noted as poor practice. Governance systems existed but had not identified all the issues found. Families described staff as kind and knowledgeable, communication as good, and the home as clean.