The Richmond

The Richmond provides nursing and personal care for up to 50 residents, with 35 living there at the time of inspection. The home has implemented systems to support family contact, encouraging relatives to visit in person by appointment in a dedicated room with a separate entrance, or to maintain contact via telephone and video calls. The registered manager plans to adapt the garden to facilitate outdoor visits in warmer weather. Staff have introduced additional activities to support residents' wellbeing and prevent social isolation. The premises maintain high hygiene standards, with clear signage guiding staff on protective equipment use and handwashing techniques, and frequent touch points such as handrails and door knobs regularly cleaned.