The Pines Residential Home

The Pines, Colebatch, Bishops Castle, Shropshire, SY9 5JY

01588638687

Care Type

Residential Care

Inspection date

4 February 2022

Provider

Castlehaven Care Limited

Beds

13 beds

Rating history

GoodSept 2016
Requires ImprovementMar 2019
GoodMar 2020

Improved from Requires Improvement to Good in 2020. CQC has rated this home 3 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Castlehaven Care Limited, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Pines Residential Home

The Pines Residential Home is a residential care home in Shropshire, providing personal care for people with learning disabilities across three separate units. The findings below set out what the CQC found on its most recent inspection.

The Pines Residential Home provides personal care for up to 13 people with learning disabilities, currently supporting 12 residents across three separate units: The Pines House, The Pines Unit, and The Pines Cone.

The home demonstrates good practice in maintaining health and safety protocols, with visitors checked for proof of vaccination on arrival where applicable. The provider actively keeps informed about changes in best practice guidance and adapts their approach accordingly. Following updates to visiting guidance, the home revised their practices to help people maintain relationships with those close to them.

Source: CQC inspection report, 15 February 2022

Specialist Care

Learning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 13 places — this is not a vacancy count
Registration checked: Registered · SY9 5JY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 March 2020. Latest inspection date recorded: 4 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Pines Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Pines Residential Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Pines Residential Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Pines Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees