The Piers

166 Columbia Road, Ensbury Park, Bournemouth, Dorset, BH10 4DT

01202520937

Care Type

Residential Care

Assessment date

4 December 2025

Provider

Harbour Care (UK) Limited

Beds

3 beds

Rating history

GoodMar 2017
GoodOct 2019
GoodJan 2026

Rated Good at every inspection since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Harbour Care (UK) Limited, which runs 9 care homes in England: 1 rated Outstanding and 8 Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Piers

The Piers is a small residential care home in Bournemouth, Christchurch and Poole, providing personal care for people with a learning disability and/or autism. The findings below set out what CQC inspectors found on their most recent visit.

The Piers is a small care home providing personal care for up to three people with a learning disability and/or autism. The CQC rated the service Good overall, finding it performing well against expectations for supporting people with a learning disability and autistic people to live full, independent lives.

Inspectors found staff knew people well and treated them with kindness and dignity, supported by person centred care plans and regular risk assessments. Staff felt well supported through training and supervision, and relatives described their loved ones as happy, saying they always wanted to return home to The Piers after visits.

Source: CQC assessment, 28 January 2026

Specialist Care

Learning disabilitiesPhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 3 places — this is not a vacancy count
Registration checked: Registered · BH10 4DT

Registered care categories

Caring for adults under 65 yrs; Caring for children; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 28 January 2026. Assessment date recorded: 4 December 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 28 January 2026. References to “we” mean CQC. It describes findings at that time.

The Piers is a care home providing personal care for up to 3 people with a learning disability and/or autistic people.There were 3 people living at the service during this inspection. The inspection was carried out between 5 December and 11 December 2025. This was a planned inspection.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Person centred care plans and risk assessments were in place for staff to follow. They were reviewed regularly. Staff knew people well and were observed treating people with kindness and dignity. People were encouraged to engage in activities meaningful to them. Staff received training and supervision to support them in their roles. Staff were positive about working at The Piers and felt supported. The provider had systems and processes in place to review and monitor the safety and quality of care.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Piers's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Piers, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Piers, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Piers's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees