St Bridgets Care Centre

St Bridgets Care Centre provides personal care and support for up to 12 older people. At the time of inspection, eight people were using the service. While people had risk assessments in place for their care and support needs, these assessments were not always detailed and used different formats that could confuse staff. The registered manager stated they were working to ensure assessments were clearer. Accidents and incidents were recorded with appropriate actions taken.

The service had significant governance gaps. Systems for monitoring and checking that the home operated safely were not effective, and the provider did not carry out formal checks of the service. Policies and procedures were either missing or outdated. The service did not actively seek feedback from others to drive improvements.