The Olde Coach House

2 Eastgate, Hessle, Humberside, HU13 9LW

01482645094

Care Type

Residential Care

Inspection date

5 December 2022

Provider

DEMA Residential Homes Limited

Beds

41 beds

About The Olde Coach House

The Olde Coach House brings a sense of warmth and familiarity to residential care in the East Riding of Yorkshire, offering families a reassuring place to turn when their loved ones need extra support. The home's name hints at its character, and that charm carries through into the everyday life of those who call it home. For families beginning the search for care, it can be a comfort to find a place with a genuine sense of community at its heart.

The Olde Coach House is a residential care home providing support and accommodation for up to 41 people, some living with dementia. The service operates across two buildings, with one recently renovated building located across the street. At the time of inspection, 38 people were residing at the home.

However, the home's governance systems were not always robust, failing to identify gaps in recruitment records and inconsistencies in care plans. Audit systems for medicines were not effective in identifying issues found during inspection. Personal Protective Equipment was not always disposed of correctly, increasing infection risk for residents.

Additionally, oxygen cylinders were not stored in accordance with proper safety standards.

Source: CQC inspection report, 12 January 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 41 places — this is not a vacancy count
Registration checked: Registered · HU13 9LW

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 12 January 2023. Latest inspection date recorded: 5 December 2022.

Safe: Requires improvement
EffectivePublished 17 November 2017: Good
CaringPublished 17 November 2017: Good
ResponsivePublished 17 November 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Olde Coach House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Olde Coach House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Olde Coach House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Olde Coach House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees