England

The OaksGreenwich

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodNursing

The Oaks

904 Sidcup Road, New Eltham, London, SE9 3PW

02088579980

Care Type

Nursing Care

Assessment date

23 April 2024

Provider

The Oaks (Spring) Limited

Beds

113 beds

How this home compares nearby

Of 70 care homes for older people within 5 miles, 2 are rated higher by CQC, 62 are the same and 6 are lower.

22 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementMay 2015
GoodJul 2016
Requires ImprovementMay 2017
Requires ImprovementAug 2017
GoodJun 2018
InadequateJan 2024
GoodJan 2025

Improved from Inadequate to Good in 2025. CQC has rated this home 7 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Oaks (Spring) Limited runs in England.

Average care home fees in London: £1,189 a week for residential care and £1,513 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Oaks

The Oaks is a nursing care home in Greenwich, offering care to older people, people living with dementia, and people with mental health needs. Details of the most recent CQC findings are set out below.

The Oaks is a residential care home providing personal and nursing care to up to 113 people, including older people, those living with dementia and people with mental health needs. It previously held an Inadequate rating and had been in special measures due to concerns over nutrition, person-centred care, safety and governance.

Following a further assessment, the CQC found significant improvements had been made and the home is no longer in special measures. People using the service and their relatives said they felt safe and were receiving good quality care. Inspectors rated the home Good overall.

Source: CQC assessment, 21 January 2025

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 113 places — this is not a vacancy count
Registration checked: Registered · SE9 3PW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 21 January 2025. Assessment date recorded: 23 April 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 21 January 2025. References to “we” mean CQC. It describes findings at that time.

The Oaks is a residential care home providing personal and nursing care to up to 113 people. The service provides support to older people, people living with dementia and people with mental health needs. At the time of our assessment there were 61 people using the service. At our last inspection of the service (published 11 January 2024). The overall rating for the service was 'Inadequate' and the service was placed into 'special measures' from September 2023. We identified breaches in relation to nutrition and hydration, person-centred care, safe care and treatment, staff training and good governance. We carried out this assessment to check whether improvements had been made. We found that significant improvements had been made at the service. The provider demonstrated improvements have been made. It is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in special measures.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Oaks's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Oaks, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Oaks, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Oaks's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees