The Laurels Residential Care Home

The following is CQC's published account of its assessment, published 23 June 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 30 March to 29 May 2026. The Laurels Residential Care Home is a residential care home providing accommodation and personal care to up to 40 people. The service provides support to older people and younger adults, including those who may be living with dementia or have a physical disability.

At the time of our assessment there were 35 people using the service. At the last inspection the rating was requires improvement, at this assessment the rating remains requires improvement.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. Some focus was needed to strengthen management oversight of medicines, care planning, training and learning from incidents. The manager and provider were open to feedback and took responsive action to any issues we identified during this assessment.

Learning from incidents was not fully embedded into practice, limiting service improvement. However, staff were knowledgeable about safeguarding and recognising signs of abuse. Concerns were reported to the local authority and relatives were informed of incidents.

Whilst people were supported safely, some people were at risk of not having their needs fully met as staff had not received all necessary training. Some improvements were needed around infection prevention and control (IPC). Some care plans required further information to ensure staff could support people more effectively and some environmental concerns were also raised.

Staff knew people well. The provider worked corroboratively with other health professionals to support people.

There was evidence of positive risk taking, demonstrating people could openly make their own decisions regarding the care they received. The provider was open to feedback and had already started to address the concerns raised.