The Knole

23 Griffiths Avenue, Cheltenham, Gloucestershire, GL51 7BE

01242526978

Care Type

Residential Care

Inspection date

7 February 2023

Provider

Langley House Trust

Beds

15 beds

About The Knole

The Knole is a residential care home in Gloucestershire, providing personal care to people with learning disabilities and autism. Further details from the Care Quality Commission's most recent inspection are set out below.

The Knole provides personal care to up to 15 people with learning disabilities and autism in a single adapted building. Inspectors found the service had measures in place to manage risk and learn from incidents. The home is a large communal environment, though staff have considered how to meet residents' individual sensory and physical needs.

The setting is safe and clean, with people supported to participate in activities and gain voluntary or paid employment.

Staff help residents exercise maximum choice and control over their lives using the least restrictive practices. People receive their medicines according to their individual needs and preferences. Inspectors received mixed feedback from professionals about how well risks are assessed and managed for people with complex and profound needs, and from staff regarding weekend staffing levels.

Source: CQC inspection report, 4 March 2023

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · GL51 7BE

Registered care categories

Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 4 March 2023. Latest inspection date recorded: 7 February 2023.

Safe: Good
EffectivePublished 23 October 2019: Good
CaringPublished 23 October 2019: Outstanding
ResponsivePublished 23 October 2019: Good
Well-led: Good

Read The Knole's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Knole, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Knole, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Knole's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees