Queensbridge House

63 Queens Road, Cheltenham, Gloucestershire, GL50 2NF

01242519690

Care Type

Residential Care

Assessment date

7 October 2024

Provider

Queensbridge Care Limited

Beds

27 beds

About Queensbridge House

Queensbridge House is a residential care home in Gloucestershire, providing support for people with mental health needs. Full details from the Care Quality Commission's most recent assessment are set out below.

Queensbridge House provides accommodation for up to 27 people, supporting those with mental health needs. At the time of the assessment, 12 people were living there. The CQC focused this assessment on infection control practices and found improvements had been made since the last inspection, with people describing the home as clean and staff as kind and knowledgeable about their needs.

Overall, Queensbridge House requires improvement. Inspectors found strengths in caring and effective support, but identified shortfalls in how responsive and well-led the service was, and have told the provider it must improve in these areas.

Source: CQC assessment, 18 November 2024

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 27 places — this is not a vacancy count
Registration checked: Registered · GL50 2NF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 18 November 2024. Assessment date recorded: 7 October 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 18 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 15 October 2024. Queensbridge House provides accommodation for a maximum of 27 people. At the time of our assessment the service was supporting 12 people. Everyone living at Queensbridge House were receiving support with mental health needs, but only 3 people were in receipt of the regulated activity. The assessment was focused on the provider’s Infection Control practices to help us conclude our overall judgement of the service. We found the service had made improvements in this area since the last inspection.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Queensbridge House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Queensbridge House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Queensbridge House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Queensbridge House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees