The Hollies

9 Shirley Road, Hanley, Stoke-on-Trent, Staffordshire, ST1 3PF

01782205064

Care Type

Residential Care

Inspection date

11 March 2021

Provider

Delam Care Limited

Beds

21 beds

Rating history

GoodFeb 2016
GoodJan 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Delam Care Limited, which runs 7 care homes in England: 6 rated Good and 1 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Hollies

The Hollies is a residential care home in Stoke-on-Trent, supporting people with learning disabilities or mental health needs. Details of the most recent CQC inspection are set out below.

The Hollies provides personal care for up to 21 people with learning disabilities or mental health needs. At the time of inspection, all 21 residents were living in the home.

The service demonstrated good infection control practices. Visitors were screened for COVID-19 symptoms and answered set questions before visits. Staff followed personal protective equipment guidance, with residents wearing masks when accessing the community and sanitising their hands upon returning to the home.

Source: CQC inspection report, 9 April 2021

Specialist Care

Learning disabilitiesMental healthPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 21 places — this is not a vacancy count
Registration checked: Registered · ST1 3PF

Registered care categories

Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 29 January 2019. Latest inspection date recorded: 11 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Hollies's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hollies, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Hollies, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Hollies's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees