Shamu

126 Regent Road, Hanley, Stoke On Trent, Staffordshire, ST1 3AY

01782284520

Care Type

Residential Care

Inspection date

29 March 2021

Provider

Delam Care Limited

Beds

6 beds

Rating history

GoodApr 2015
GoodApr 2017
GoodOct 2019

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Delam Care Limited, which runs 7 care homes in England: 6 rated Good and 1 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Shamu

Shamu is a residential care home in Stoke-on-Trent providing personal care to people with a learning disability. The findings below set out the CQC's most recent view of the service.

Shamu is a residential care home providing personal care to people with a learning disability. Five people were living in the home at the time of inspection. The service demonstrated strong infection prevention and control practices, including visitor screening for COVID-19 symptoms, an appointed infection prevention control lead, and frequent cleaning of touch points throughout the day.

An easy-read COVID-19 board was designed to help residents understand the pandemic, and people were supported to shield in their rooms if deemed at risk. The registered manager maintained infection prevention control audits and cleaning schedules to ensure safety standards were met. Where residents were unable to consent to COVID-19 tests or vaccinations, the provider ensured appropriate consultation and evidence-gathering before making decisions on their behalf.

The service also prioritised residents' emotional wellbeing by facilitating outdoor park visits when safe to do so.

Source: CQC inspection report, 21 April 2021

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · ST1 3AY

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 October 2019. Latest inspection date recorded: 29 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Shamu's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Shamu, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Shamu, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Shamu's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees