The Hollies Residential Home

The Hollies Residential Home is a small care home providing personal care to older adults, including some living with dementia, supporting 15 people at the time of assessment. The CQC rated the service Requires Improvement overall, finding breaches relating to safe care and governance. Parts of the building were in poor condition and difficult to clean, and medicines management needed improvement.

Inspectors found provider oversight was not effective, with no formal improvement plan in place, meaning issues were often picked up by outside agencies rather than internally. Staffing recruitment had improved since the last inspection. People living there described staff as kind and caring, and said the manager was approachable, though feedback on staffing levels was mixed.