The Heathers Residential Care Home

The Heathers provides personal care and support to older people, some with dementia, currently caring for 13 residents. Medicines are mostly managed safely, though inspectors recommended improvements to monitoring protocols for 'when required' medicines and patch application. The home promptly addressed these issues during the inspection. People feel safe and staff understand their responsibilities in reporting concerns. Risks are properly assessed and managed, with accidents and incidents handled promptly. Staffing levels are adequate to support residents safely, recruitment follows proper procedures, and infection control measures are in place.