Queen Elizabeth House

The following is CQC's published account of its assessment, published 26 February 2026. References to “we” mean CQC. It describes findings at that time.

Queen Elizabeth House is a care home that can accommodate for up to 28 older people some of whom are living with dementia and physical disabilities. At the time of our assessment there were 28 people living at the service.

The assessment was carried out because of the length of time since our last comprehensive rating. The last rating for this service was Good (published 20 September 2017). At this assessment the provider was in breach of legal regulations relating to safe care and treatment, need for consent and good governance. The rating has now changed to Requires Improvement.

At the time of our assessment there was a registered manager in post for the service. We spoke with the registered manager and 7 staff including care staff, chef, maintenance and housekeeping staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Assessments of people’s needs, risks and wishes were not always completed and reviewed on a regular basis to ensure they were reflective of people’s needs. Risks to people were not always assessed, documented and detailed within their plan of care. Staffing levels within the service appeared minimal and feedback from people and staff was mixed. Medicines were not always managed and administered safely. People’s mealtime experience was not always positive. Staff did not always work within the principles of the Mental Capacity Act 2005. People’s care plans were not always person centred, documented or reflective of individual’s preferences, life histories and wishes. Systems in place to monitor and manage the service were not effective.