England

Rated:GoodNursing

The Hazelwell

Oldfield Road, Heswall, Wirral, Merseyside, CH60 6SE

01513429654

Care Type

Nursing Care

Assessment date

3 June 2024

Provider

Heswall Care Limited

Beds

55 beds

How this home compares nearby

Of 38 care homes for older people within 5 miles, none are rated higher by CQC, 23 are the same and 15 are lower.

8 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2017
Requires ImprovementNov 2019
Requires ImprovementAug 2021
GoodMar 2023
GoodMar 2025

Improved from Requires Improvement to Good in 2023. CQC has rated this home 5 times since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Heswall Care Limited runs in England.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Hazelwell

The Hazelwell is a nursing care home in Wirral, providing support for older people, including those living with dementia. Further details on the service can be found in the findings below.

The Hazelwell is a residential care home providing support for up to 55 older people, including those living with dementia. At the time of the assessment, 51 people were living there. The CQC rated the service Good overall, finding that people were kept safe, risks were well managed, and the environment and equipment were clean and well maintained.

Staffing levels and skills were sufficient, and medicines were managed well.

Inspectors found people and their families were positive about the quality of care, feeling safe, respected and fully involved in decisions. Staff were described as knowledgeable and treated people as individuals, preserving privacy and dignity. People felt confident raising concerns and trusted that improvements would follow.

Source: CQC assessment, 11 March 2025

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Facilities & Amenities

En-suite RoomsGardenCommunal LoungeLibraryCinema RoomHairdresserDining Room

Photographs of the home

Practical details from the provider

Residents can use a private cinema, library and hair salon.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 55 places — this is not a vacancy count
Registration checked: Registered · CH60 6SE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 11 March 2025. Assessment date recorded: 3 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 11 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 22 January to 27 January 2025. The service is a residential care home providing support for up to 55 older people, including those living with dementia. At the time of the assessmnet there was 51 people living at The Hazelwell. The provider had a good learning culture and people could raise concerns. All accidents, incidents and complaints had been recorded and were thoroughly investigated. People’s choices and wishes were respected, and lawful processes were followed for people who lacked capacity to make their own decisions. People’s health was promoted by safe infection prevention and control practices. People were protected and kept safe. Staff understood and managed risks. The environment and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Hazelwell's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hazelwell, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Hazelwell, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Hazelwell's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees