The Haven

The Haven, Newbury Walk, Rowley Regis, B65 9DF

Care Type

Residential Care

Inspection date

5 January 2022

Provider

Mr & Mrs P Birks

Beds

2 beds

About The Haven

The Haven is a residential care home in Sandwell offering short-term respite stays for people with physical disabilities, learning disabilities, or autism. Details of the most recent CQC inspection are set out below.

The Haven provides short-term respite care for up to two people with physical disabilities, learning disabilities, or autism, typically offering breaks lasting a few days to a week. At inspection, two people were staying at the home. Staff felt comfortable raising concerns with the registered manager, who demonstrated good knowledge of regulatory requirements.

Risks to people were safely monitored, regularly reviewed, and managed appropriately. The home maintained safe infection control practices, including COVID-19 measures, and supported people to meet their individual needs safely with sufficient staffing levels and safe recruitment procedures. Quality assurance processes and documentation, particularly support plans, required further development to ensure information was effectively recorded.

Source: CQC inspection report, 29 January 2022

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 2 places — this is not a vacancy count
Registration checked: Registered · B65 9DF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 29 January 2022. Latest inspection date recorded: 5 January 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Haven's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Haven, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Haven, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Haven's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees