Agnes House

Agnes House provides accommodation and personal care for people who need support with daily living. The CQC rated the home Requires Improvement overall, finding a breach relating to staffing and training: new staff did not always receive a proper induction, and refresher training was inconsistent. Inspectors also found gaps in governance checks, nutrition monitoring, care plans, and some environmental concerns, though refurbishment was being considered.

Caring and responsive care were rated Good, with people seen interacting well with staff and taking part in activities. Feedback from relatives was mixed on some aspects of care, but all spoke positively about the registered manager and the support provided.