The GateHouse Residential Care Home

This residential care home provides personal care for up to 28 people aged 65 and over, many living with dementia. Residents feel safe and are placed at the heart of the service, with positive feedback received from people and their relatives about the care provided. Staff recruitment includes relevant checks to ensure good character and necessary skills. Medicines administration records confirm people receive prescribed medication correctly, and staff have received training in safeguarding adults to identify, prevent and report abuse.

The service maintains sufficient staffing levels to keep people safe. Staff understand individual needs and provide personalised, respectful care that considers people's different circumstances. Team members receive regular supervision and one-to-one support sessions to discuss their development, alongside training that staff feel supports them effectively in their roles.