England

The ElmsKingston upon Hull, City of

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

The Elms

Lowgate, Sutton-on-hull, Hull, HU7 4US

01482781087

Care Type

Residential Care

Inspection date

12 April 2022

Provider

GB Healthcare Hull Ltd

Beds

37 beds

How this home compares nearby

Of 39 care homes for older people within 5 miles, 26 are rated higher by CQC, 13 are the same and none are lower.

24 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodMay 2015
Requires ImprovementJun 2017
InadequateMay 2018
Requires ImprovementMay 2018
Requires ImprovementDec 2019
Requires ImprovementFeb 2021
Requires ImprovementAug 2021
Requires ImprovementJun 2022

Improved from Inadequate to Requires Improvement in 2018. CQC has rated this home 8 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home GB Healthcare Hull Ltd runs in England.

Average care home fees in Yorkshire and the Humber: £907 a week for residential care and £1,287 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Elms

The Elms is a residential care home in Kingston upon Hull, providing care for younger and older adults living with physical disabilities or dementia. Findings from the most recent CQC inspection are set out below.

The Elms accommodates up to 37 younger and older adults with physical disabilities or dementia in one adapted premises with shared facilities. At inspection, 30 people were using the service. Safety and wellbeing were compromised by shortfalls in infection prevention and control, unsafe medicine management, and incomplete risk assessments.

While staff appropriately managed accidents, incidents and safeguarding concerns, no monitoring system existed to support learning and prevent recurrence. Care plans lacked timely completion and detailed guidance for meeting people's needs, and healthcare professional advice was not clearly recorded, leaving staff without up-to-date information. Staff did not consistently support people to have maximum choice and control of their lives in the least restrictive way possible.

Quality assurance systems were ineffective in maintaining safety and quality standards. The provider was working with relevant professionals to improve the service.

Source: CQC inspection report, 17 June 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 37 places — this is not a vacancy count
Registration checked: Registered · HU7 4US

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 17 June 2022. Latest inspection date recorded: 12 April 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Elms's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Elms, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Elms, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Elms's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees