England

Rated:GoodNursing

The Dales Nursing Home

19-20 Howell Road, Exeter, Devon, EX4 4LG

01392221266

Care Type

Nursing Care

Inspection date

11 November 2019

Provider

The Dales Nursing Home Limited

Beds

31 beds

How this home compares nearby

Of 22 care homes for older people within 5 miles, 4 are rated higher by CQC, 17 are the same and 1 is lower.

15 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2017
GoodJan 2020

Rated Good at every inspection since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Dales Nursing Home Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Dales Nursing Home

The Dales Nursing Home is a nursing home in Devon providing personal and nursing care for people aged 65 and over. Details of the CQC's most recent findings are set out below.

The Dales Nursing Home provides personal and nursing care to people aged 65 and over, accommodating 31 residents in a Victorian terraced property close to Exeter city centre. The building spans three floors with lift access, though some areas are difficult to navigate due to the building's layout. Communal areas are located on the ground floor.

People feel safe at the home. Residents described staff as "so good and kind," with one person noting "If I am upset they will comfort me. " Staff have completed training on abuse and understand the appropriate actions to take if safeguarding concerns arise.

Source: CQC inspection report, 10 January 2020

Specialist Care

DementiaOlder peoplePhysical disabilities

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 31 places — this is not a vacancy count
Registration checked: Registered · EX4 4LG

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 January 2020. Latest inspection date recorded: 11 November 2019.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Dales Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Dales Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Dales Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Dales Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees