The Croft

11a Albany Road, Morecambe, Lancashire, LA4 4JY

07735398230

Care Type

Residential Care

Inspection date

24 March 2021

Provider

Mrs Flora Rufus Mason

Beds

6 beds

Rating history

GoodMay 2015
Requires ImprovementSept 2016
Requires ImprovementMar 2017
GoodMar 2018
Requires ImprovementMay 2021

Rating dropped from Good to Requires Improvement in 2021. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Mrs Flora Rufus Mason, which runs 2 care homes in England: 1 rated Requires Improvement and 1 Inadequate.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Croft

The Croft is a residential care home in Lancashire, offering a calm and homely setting where residents can feel genuinely at ease. The team here takes real pride in creating an environment that feels less like a facility and more like a place people can truly call home. For families exploring care options, it can be a reassuring starting point to know that The Croft is focused on providing a supportive, comfortable experience for the people who live there.

The Croft provides personal care to three people with learning disabilities, autistic spectrum disorder, or mental health conditions. The home can support up to six adults in single occupancy bedrooms with ensuite facilities and communal spaces. Staff understand safeguarding procedures and follow correct protocols for managing medication safely.

The registered manager maintains a safe environment and regularly checks on people's experiences at the home, with consistently positive feedback from residents.

However, the provider does not always ensure adequate protection through recruitment practices and does not consistently ensure staff are well-rested. While the home has extensive policies and procedures in place, these are not always tailored to the service's specific needs.

Source: CQC inspection report, 14 May 2021

Specialist Care

Learning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · LA4 4JY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 14 May 2021. Latest inspection date recorded: 24 March 2021.

Safe: Requires improvement
EffectivePublished 9 March 2018: Good
CaringPublished 9 March 2018: Good
ResponsivePublished 9 March 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Croft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Croft, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Croft, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Croft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees