Malvern House

139 Heysham Road, Heysham, Morecambe, Lancashire, LA3 1DE

01524414016

Care Type

Residential Care

Inspection date

24 August 2022

Provider

Mrs Flora Rufus Mason

Beds

8 beds

Rating history

Requires ImprovementDec 2015
InadequateSept 2016
Requires ImprovementMar 2017
GoodMar 2018
Requires ImprovementMay 2021
InadequateMar 2023

Rating dropped from Requires Improvement to Inadequate in 2023. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Mrs Flora Rufus Mason, which runs 2 care homes in England: 1 rated Requires Improvement and 1 Inadequate.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Malvern House

Malvern House is a residential care home in Lancashire, offering a place where people can feel genuinely at home in familiar, welcoming surroundings. The team here understands how important this decision is for families, and they work hard to create an environment where residents feel safe, valued, and supported. Lancashire itself provides a warm community setting, giving residents a sense of belonging beyond the walls of the home.

This residential care home accommodates up to eight people requiring nursing or personal care. The service supports older and younger adults with physical disabilities, learning disabilities, autistic spectrum disorder, or mental health support needs. During the inspection, three people were living at the home.

Staff work to ensure residents with learning disabilities and autistic people receive respect, equality, dignity, and choices while maintaining independence and access to their local communities.

Source: CQC inspection report, 4 March 2023

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · LA3 1DE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Inadequate.

Rating report published 4 March 2023. Latest inspection date recorded: 24 August 2022.

Safe: Inadequate
Effective: Inadequate
CaringPublished 1 March 2018: Good
ResponsivePublished 1 March 2018: Good
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Malvern House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Malvern House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Malvern House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Malvern House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees