The Close

The Close is a care home in Norfolk providing accommodation and personal care for older people and people living with dementia, registered for up to 30 people. The CQC found the service had improved since its previous rating of requires improvement and is now rated good overall, though some issues around leadership remained, including unclear policies and gaps in maintenance checks and staff training that were being addressed during the assessment.

Inspectors found staffing levels needed to increase, and the provider responded by reviewing and boosting numbers. Feedback from people and relatives was strongly positive, describing kind, compassionate staff who supported people's independence and choices, and good working relationships with visiting healthcare professionals helped ensure care needs were monitored effectively.