The Bungalow

115 Cross Keys Lane, Hadley, Telford, Shropshire, TF1 5LR

01952256465

Care Type

Residential Care

Inspection date

15 December 2020

Provider

CareTech Community Services Limited

Beds

4 beds

Rating history

GoodNov 2016
GoodAug 2019
Requires ImprovementFeb 2021

Rating dropped from Good to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by CareTech Community Services Limited, which runs 21 care homes in England: 13 rated Good and 8 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Bungalow

The Bungalow is a small, homely care home in Telford and Wrekin, offering a warm and familiar setting for those who call it home. Families looking for a close-knit environment where their loved ones can feel comfortable and supported will find this an inviting option to explore. The team is committed to the wellbeing of residents, and the surrounding area provides a helpful connection to everyday life in the community.

This small residential care home supports four people with learning disabilities, with accommodation mainly on the ground floor and additional bedroom and lounge space upstairs. The home is situated close to local amenities and provides residents with access to a garden.

Staff have received training in recognising and reporting abuse, ensuring people are protected from harm. The provider is currently reviewing restrictive practices and working to build staff confidence in raising concerns. While staff did not always feel listened to previously, recent changes have resulted in some improvement in this area.

The home assesses risks to people's safety, though improvements are needed in fire safety procedures to ensure adequate protection for all residents.

Source: CQC inspection report, 10 February 2021

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · TF1 5LR

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 February 2021. Latest inspection date recorded: 15 December 2020.

Safe: Requires improvement
EffectivePublished 2 August 2019: Good
CaringPublished 2 August 2019: Good
ResponsivePublished 2 August 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Bungalow's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Bungalow, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Bungalow, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Bungalow's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees