The Crescent

48 Castle Street, Hadley, Telford, Shropshire, TF1 5RA

Care Type

Residential Care

Inspection date

15 December 2020

Provider

CareTech Community Services Limited

Beds

4 beds

About The Crescent

The Crescent is a small, homely care home based in Telford and Wrekin, offering a calm and familiar setting for those who call it home. With just a handful of residents, there is a real sense of community here, where staff have the opportunity to build genuine, meaningful relationships with the people they support. Families looking for a more personal, close-knit environment may find The Crescent a comforting option to explore.

The Crescent is a residential care home providing personal care to four people with learning disabilities and/or autism.

During inspection, concerns were identified with the management of medicines. Systems had failed to ensure accurate medicines information was contained in people's medicines records, though there was no evidence that people were harmed as a result. Additionally, the location's fire risk assessments did not include environmental recommendations or preventative changes that had been advised by the Fire and Rescue Service report.

Staff training was also not always completed within required timescales to ensure all staff possessed the necessary qualifications.

Source: CQC inspection report, 11 March 2021

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · TF1 5RA

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 11 March 2021. Latest inspection date recorded: 15 December 2020.

Safe: Requires improvement
EffectivePublished 17 April 2019: Good
CaringPublished 17 April 2019: Good
ResponsivePublished 17 April 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Crescent's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Crescent, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Crescent, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Crescent's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees