Faycroft

New Street, St George's, Telford, Shropshire, TF2 9AP

01952616515

Care Type

Residential Care

Inspection date

14 October 2021

Provider

CareTech Community Services Limited

Beds

7 beds

Rating history

GoodSept 2016
GoodApr 2019
Requires ImprovementMay 2021

Rating dropped from Good to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by CareTech Community Services Limited, which runs 21 care homes in England: 13 rated Good and 8 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Faycroft

Faycroft is a small, homely residential care home in Telford and Wrekin, offering a friendly and supportive environment where residents can feel genuinely at ease. Families searching for the right place for their loved one can take comfort in knowing that the team here is focused on providing attentive, personalised care in a setting that feels more like a home than an institution. With good local connections and a genuine commitment to the wellbeing of those who live there, Faycroft is a community worth getting to know.

Faycroft provides personal care to six people with learning disabilities, with capacity for up to seven residents. The home is split across two levels, featuring bedrooms and bathrooms primarily on the first floor, with downstairs accommodation including an open-plan lounge, kitchen, dining room, and a separate quieter lounge space. The location provides convenient access to local amenities.

The home's governance has strengthened, with the manager and provider implementing regular monitoring checks to ensure care standards are consistently maintained. Staff and residents are now able to communicate more openly, resulting in a notably improved culture within the home.

Source: CQC inspection report, 30 October 2021

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · TF2 9AP

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 7 May 2021. Latest inspection date recorded: 14 October 2021.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
ResponsivePublished 18 April 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Faycroft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Faycroft, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Faycroft, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Faycroft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees