Susan Hampshire House

103 Station Road, Yate, Gloucestershire, BS37 5AE

01454327690

Care Type

Residential Care

Assessment date

9 September 2025

Provider

Freeways

Beds

14 beds

Rating history

Requires ImprovementJun 2016
Requires ImprovementJul 2017
GoodJul 2018
Requires ImprovementJan 2023
GoodNov 2025

Improved from Requires Improvement to Good in 2025. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Freeways, which runs 5 care homes in England: 5 rated Good.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Susan Hampshire House

Susan Hampshire House is a residential care home in South Gloucestershire, near Yate, providing accommodation and support for people with a learning disability and autistic people. Details of the most recent CQC assessment are set out below.

Susan Hampshire House provides accommodation for up to 16 people with a learning disability and autistic people, with 12 people living there at the time of assessment. It is a large house close to Yate town centre, offering easy access to shops and leisure facilities. The CQC rated the service Good overall, an improvement from the previous requires improvement rating, after finding earlier breaches around safe care, staffing and governance had been resolved.

Inspectors found staff understood people's needs well, managed risks appropriately and were well supported through training. Staffing levels were sufficient, and the service was found to be well led, with a proactive management team and positive feedback from people, relatives and professionals about the care provided.

Source: CQC assessment, 20 November 2025

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 14 places — this is not a vacancy count
Registration checked: Registered · BS37 5AE

Registered care categories

Caring for adults over 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 20 November 2025. Assessment date recorded: 9 September 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 20 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment 16 October to 22 October 2025. Susan Hampshire House accommodates 16 people who have a learning disability and/or autistic people. At the time of the inspection there were 12 people living at Susan Hampshire House.
We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and the access to local communities that most people take for granted. The service is located in a large house in close proximity to Yate shopping centre and other leisure facilities. Despite being a large service, it was operated in line with the values that underpin the Right support, right care, right culture guidance and other best practice guidance.
At our last inspection which was completed in November 2024 the service was rated requires improvement. The provider submitted an action plan, and the purpose of this assessment was to assess ongoing compliance. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. These related to safe care and treatment, staffing and governance and failure to report to the Care Quality Commission. We assessed all of the quality statements in the safe and well led key questions and the provider was now rated good in safe and well led.
People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs.
There were sufficient staff supporting people. Staff felt supported in their roles and received training to enable them to provide safe care.
The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs. Staff were positive about the changes that had taken place over the last 12 months, and felt the team were more cohesive with a strong management presence. Feedback was sought from people, their representatives and staff. Feedback from professionals was positive on how the service had supported people with improved communication.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Susan Hampshire House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Susan Hampshire House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Susan Hampshire House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Susan Hampshire House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees