Claremont Court

The following is CQC's published account of its assessment, published 25 July 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 17 Jan to 20 Jan 2024. This was a responsive assessment due to concerns we had received regarding the care people were receiving at the service, particularly around end of life care. We identified not all staff had received end of life care training and were not always aware people were on end of life care. However, we did not identify concerns around the provision of end of life care during our assessment. People were cared for by staff who were kind towards them and knew them well. People's bedrooms, bathrooms and the kitchen were clean and fresh. The home was developed to meet the needs of the people living at the home, including those living with dementia. There were objects, pictures and areas of interest throughout the home which we saw people enjoyed. There were also a range of activities available for people. Risks to people were managed effectively and steps were taken to safeguard people when necessary. Medicine management systems and processes were safe, with administering staff receiving an annual competency check. Safe recruitment processes were in place. People’s end of life wishes had been considered and documented. Staff felt the management team were approachable and took on feedback to improve the service. Governance systems were efficient in ensuring the service was providing quality care.