Squeaks House Residential Care Home

The following is CQC's published account of its assessment, published 14 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 12 and 13 March 2025. The service is a residential care home for up to 29 individuals, providing personal care and accommodation to older people and including those living with dementia. There were 23 people using the service at the time of our assessment. We found 4 breaches of regulation relating to person centred care, consent, risk management and governance.

The provider did not ensure all risks to people’s safety and wellbeing were identified or provided enough detail as to how these should be mitigated. Not all care plans accurately reflected all of a person’s care and support needs. People’s capacity to consent to care and support had not always been assessed in line with the Mental Capacity Act 2005 [MCA].

Whilst people and those acting on their behalf were happy with the care and support provided, not all care and support provided by staff was person centred to meet people’s needs. Observations of staff’s practice did not provide assurance staff were skilled and competent to effectively apply their learning in their everyday practice. Improvements were required to the providers recruitment, staff training, supervision and induction practices.

Governance systems were not effective in identifying or addressing areas for improvement. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.