Southgate Beaumont

Southgate Beaumont provides personal and nursing care to older people in an adapted building, currently supporting 44 residents. Staff members do not consistently engage in meaningful conversation with residents, with some people reporting that they did not feel cared for by certain staff members. While the home has systems in place to assess and monitor quality of service, improvements are needed to ensure people are always treated with respect and dignity. The provider's governance arrangements for safeguarding respectful treatment have not yet been fully embedded across the service.