Southborough Care Home

Southborough Care Home provides support to older people, including those living with dementia. The CQC rated the service Requires Improvement overall, identifying two breaches relating to medicines management and governance. Medicine audits had failed to pick up problems inspectors found, and some environmental concerns were noted, though the registered manager acted quickly to fix these.

Staffing levels kept people physically safe, but there was little time for activities or interaction beyond care tasks. Inspectors found staff kind, caring and knowledgeable about people's needs, and relatives spoke positively about safety and consistency of the staff team. Care plans were detailed, though opportunities for activities remained limited.