Sitara Haven

Sitara Haven provides care for up to three adults with mental health needs, run by an individual who also lives at the home. During inspection, three people were residing at the service. The home safely manages medicines, though staff sometimes lack adequate information about medications, creating potential risks. People told inspectors they felt safe and happy at the home. Staff complete mandatory training and receive support in their roles.

The service does not always adequately identify and assess risks to people's health and wellbeing. Incidents and accidents are not consistently recorded and investigated to help prevent future occurrences. The home lacks a robust quality assurance system to identify areas for improvement. Additionally, people are not always supported to have maximum choice and control in their lives, and the service's policies do not consistently ensure the least restrictive approach. However, the home does support people to eat food they like, maintain healthy diets, and access healthcare services when needed.