Rosenmanor Limited

18 Bensham Manor Road, Thornton Heath, Croydon, Surrey, CR7 7AA

02082397518

Care Type

Residential Care

Inspection date

7 July 2023

Provider

Rosenmanor Limited

Beds

12 beds

About Rosenmanor Limited

Rosenmanor Limited is a residential care home in Croydon, providing accommodation and personal care for people with mental health needs. Details of its most recent CQC inspection are set out below.

Rosenmanor Limited provides accommodation and personal care to up to 12 people with mental health needs across two adjoining properties. At the time of inspection, five people were using the service. While individual risks were assessed and mitigated through care records that gave staff necessary safety information, the provider's quality assurance processes failed to identify several environmental hazards including tripping risks, rusting garden furniture, and uncovered radiators.

Staff received training in recognizing abuse and reporting safeguarding concerns. Medicines were stored appropriately and administered as prescribed, and the environment maintained good hygiene standards with safe food handling and infection prevention practices in place.

Source: CQC inspection report, 25 April 2024

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 12 places — this is not a vacancy count
Registration checked: Registered · CR7 7AA

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 25 April 2024. Latest inspection date recorded: 7 July 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Rosenmanor Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Rosenmanor Limited, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Rosenmanor Limited, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Rosenmanor Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees