Riverside View Care Home

This residential care home provides personal care to up to 59 older people and those living with dementia, with 34 residents at the time of inspection. Inspectors identified significant concerns around medicines management, including inconsistent administration of topical medicines and patches, unclear guidance for staff administering medicines as needed, and incomplete records for certain medications and prescribed drink thickeners. The home's governance system was not consistently robust, and medicines audits had failed to identify these issues.

However, the management team responded positively to feedback and took immediate action during the inspection. The home was operating without a registered manager at the time, with the deputy manager overseeing operations supported by the regional manager and a consultant. The provider subsequently appointed a new manager who would apply for registration. Residents reported feeling safe and satisfied with the care they received at the home.