Ravenstone Care and Rehabilitation Home

Ravenstone Care and Rehabilitation Home, in Cumberland, provides personal care to up to 14 people, including some living with dementia and mental health conditions. The CQC rated the service Requires Improvement overall, with safety rated Inadequate. Inspectors found breaches relating to safe care, safeguarding, duty of candour and governance, including missed fire safety checks, unclear risk management, and weak oversight by leaders.

Despite this, staff and relatives spoke warmly about the home. Families described a calm, homely atmosphere with kind, attentive staff and an approachable manager who kept them informed. The registered manager had begun making improvements, including new equipment, additional staff and more training, following the assessment.