Qualities Services Ltd - 17 Kings Road

This residential care home supports up to ten people with autism, complex learning disabilities, epilepsy and behaviours that challenge. The service prioritises choice and control, supporting people in the least restrictive way possible and in their best interests. Staff demonstrate commitment to person-centred care that promotes dignity, privacy and human rights.

During inspection, auditors found medicines administration records were generally well maintained, though two unexplained gaps were identified for one person on one occasion. The registered manager immediately introduced a new auditing tool to strengthen record-keeping and ensure medicines are administered safely and as prescribed. People reported feeling safe and protected from abuse, with staff demonstrating good awareness of safeguarding procedures.