Pytchley Court Nursing Home

The following is CQC's published account of its assessment, published 6 January 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 5 and 6 November 2024. The service is a residential service providing support for up to 40 older people living with dementia and nursing needs. There were 37 people using the service at the time of our visit. At our last inspection the service was in breach of regulation relating to governance. At this inspection we found they were no longer in breach as the provider had systems in place to monitor and improve the quality and safety of the service. The service had exceptionally inclusive leaders who had the skills, knowledge, experience and credibility to lead effectively. The service had a very clear shared culture based on transparency, equity, equality and human rights, engagement, diversity and inclusion. They understood the challenges and the needs of people and their communities. The service was exceptional at making sure people were at the centre of their care. People were involved in planning and reviewing their care and understood their rights. Staff took time to find out what was unique about each person and strived to incorporate this into their lives. For example, some people had a specific ambition which staff endeavoured to support people achieve. The service had a strong proactive and positive culture of safety, lessons were always learnt to continually identify where improvements could be made and embed good practice. Staff always worked well across teams and services to support people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff were proud to work at Pytchley Court Nursing Home, they said, “The team are lovely, we all support and respect each other. Without this and good communication we wouldn’t be able to provide good care” and “I’m proud of [registered manager] and [deputy manager] as they put everyone together.” The registered manager worked well with other organisations, such as taking part in research into dementia with universities.