Prince of Wales House

18, Prince of Wales Drive, Ipswich, Suffolk, IP2 8PY

01473687129

Care Type

Residential Care

Inspection date

18 October 2023

Provider

The Partnership In Care Limited

Beds

49 beds

About Prince of Wales House

Prince of Wales House is a residential care home in Suffolk, providing support to older people, including those living with dementia. Further details on the service can be found in the findings below.

Prince of Wales House accommodates up to 49 people requiring residential care and support, many living with dementia, in an adapted building. At inspection, 45 people were using the service. Inspectors found people received an extremely caring and compassionate service with their views and preferences valued and listened to.

Care was tailored to individuals' diverse needs, ensuring people's support was personalised to them. Staff supported people to have their needs and preferences met, achieving good outcomes.

Relatives consistently provided extremely positive feedback about the service. One relative said, "We couldn't be happier with the care [family member] gets. The staff are always brilliant both with [them] and also us…the communication is superb.

" Another stated, "I am reassured when I leave the home knowing [family member] is loved and cared for. " People had access to a range of creative activities and trips out, which residents particularly enjoyed. Staff encouraged participation in activities throughout the home.

Source: CQC inspection report, 28 November 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 49 places — this is not a vacancy count
Registration checked: Registered · IP2 8PY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 28 November 2023. Latest inspection date recorded: 18 October 2023.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Good

Read Prince of Wales House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Prince of Wales House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Prince of Wales House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Prince of Wales House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees