Primrose Lodge Care Home

Osborne Gardens, North Shields, Tyne and Wear, NE29 9AT

01912964549

Care Type

Nursing Care

Assessment date

6 June 2025

Provider

Roseberry Care Centres (England) Ltd

Beds

48 beds

About Primrose Lodge Care Home

Primrose Lodge Care Home is a nursing home in North Tyneside, providing accommodation and personal care, including for people cared for in bed. Further details on how the home performs are set out in the CQC findings below.

Primrose Lodge Care Home provides accommodation and personal care for up to 40 people, including those cared for in bed. It is rated Requires Improvement overall by the CQC.

Inspectors found staff knew people well and were kind, though sometimes rushed, with call bells not always answered promptly. Medicines management and governance had improved since the last inspection, but the home was in breach of regulations on person-centred care due to limited activities, particularly affecting bed-bound residents. Incident investigations were not always carried out properly, and feedback on staff support and family involvement in care planning was mixed.

Source: CQC assessment, 16 September 2025

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 48 places — this is not a vacancy count
Registration checked: Registered · NE29 9AT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 16 September 2025. Assessment date recorded: 6 June 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 16 September 2025. References to “we” mean CQC. It describes findings at that time.

Primrose Lodge Care Home is a residential care home registered to provide accommodation and personal care. At the time of the inspection there were 40 people living there.
The assessment was triggered to follow up on warning notices issued the previous inspection. The assessment commenced on 18 June 2025 and concluded on 30 June 2025. The provider was previously in breach of the legal regulation in relation to medicines management and governance of the service. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
At this inspection the provider was in breach of the legal regulation person-centred care relating to the provision of activities in line with people’s needs and preferences.
We gathered information from people who used the service, relatives, the registered manager, care staff and health and social care partners.
Staff knew people well and had built up a good rapport with people. There was mixed feedback about whether people and relatives were involved in care planning. The activities provision was limited, which was impacting people negatively. Medicines were managed safely, although some aspects of record keeping needed improvement.
Visiting professionals gave positive feedback about staff and management.Staff gave mixed feedback about the support they received from the management team. Care plans, risk assessments and consent documentation were in place and were person-centred. Care pathways, assessments and transitions were managed well. People felt safe at the service.
Most governance systems in place were robust, the service had an action plan in place for several improvements they had identified. However, the investigation of incidents was not always carried out in line with the service’s procedures.

Safe: Requires Improvement
Effective: Good
Caring: Requires Improvement
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Primrose Lodge Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Primrose Lodge Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Primrose Lodge Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Primrose Lodge Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees