Primrose Lodge Care Home

Primrose Lodge Care Home provides accommodation and personal care for up to 40 people, including those cared for in bed. It is rated Requires Improvement overall by the CQC.

Inspectors found staff knew people well and were kind, though sometimes rushed, with call bells not always answered promptly. Medicines management and governance had improved since the last inspection, but the home was in breach of regulations on person-centred care due to limited activities, particularly affecting bed-bound residents. Incident investigations were not always carried out properly, and feedback on staff support and family involvement in care planning was mixed.