Redesdale Court

The following is CQC's published account of its assessment, published 19 February 2025. References to “we” mean CQC. It describes findings at that time.

Redesdale Court is a care home which provides personal care for up to 76 people, some of whom are living with dementia. The home has 4 ‘communities;’ Grace and Quay were situated downstairs and Riverside and Priory were upstairs. At the time of our assessment there were 75 people living at the home. We carried out this assessment because we had received concerns relating to aspects of people’s care and support, staffing levels and infection control. This was an unannounced assessment, which meant the provider was not told an assessment was going to be starting beforehand. We carried out 2 site visits to the home on 3 and 18 July 2024. During the assessment we looked at all 34 quality statements. There was a learning culture at the home; accidents and incidents were monitored at provider level so any lessons learned could be shared across all services. There had been a reduction in the number of falls. The registered manager had been working with one of the provider’s specialist nurses on falls management and reduction. There was a cheerful atmosphere at the home. Staff spoke positively about their work and the people they supported. Staff felt everyone worked to the key values around kindness. Medicines were managed safely. There were sufficient staff deployed at the time of our assessment to meet people’s needs. The home was clean and well maintained.