Premier Court Care Home

Thorley Lane East, Thorley, Bishops Stortford, Hertfordshire, CM23 4BH

01279758585

Care Type

Nursing Care

Inspection date

19 April 2021

Provider

Bupa Care Homes (CFChomes) Limited

Beds

59 beds

About Premier Court Care Home

Premier Court Care Home is a nursing care home in Hertfordshire, offering a place where residents can feel comfortable and well looked after. The team there understands how much it means to families to find the right home for their loved ones, and that sense of responsibility shapes the care they provide day to day.

Premier Court Care Home provides personal and nursing care to 37 residents, with capacity for up to 59 people. At this inspection, improvements were evident in safeguarding practices following previous concerns about protecting people from harm. Regular checks now ensure staff follow training and health and safety guidance, with systems in place to monitor pressure mattress settings, investigate unexplained injuries, manage oxygen safety, and address choking risks.

However, the provider's quality monitoring systems were not being consistently and effectively used throughout the home.

Source: CQC inspection report, 20 May 2021

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 59 places — this is not a vacancy count
Registration checked: Registered · CM23 4BH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 20 May 2021. Latest inspection date recorded: 19 April 2021.

Safe: Requires improvement
EffectivePublished 9 November 2019: Good
CaringPublished 9 November 2019: Good
ResponsivePublished 9 November 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Premier Court Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Premier Court Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Premier Court Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Premier Court Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees