Portobello Place

The following is CQC's published account of its assessment, published 25 June 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 6 March to 12 April 2024. We carried out this assessment in response to concerns CQC had received, including allegations of neglect, poor culture and staff being fearful of speaking up. We found three breaches of the regulations in relation to the safe care and treatment, governance, records and a failure to notify CQC of reportable events . Staff did not consistently ensure people were protected from abuse and improper treatment. They did not always identify allegations of abuse or make referrals in line with the provider's policy. On occasions the registered manager failed to notify CQC of events that occurred in the service. Staff did not always assess risks to people's health and safety or mitigate them where identified. Systems in place to protect people from the risk of infection were not always followed. Managerial overview of the quality of the service did not identify the areas of concern that we found. However, people told us they felt safe living in the service. Some people enjoyed the interaction with staff. A range of activities were available to people and the feedback was positive following the events. The service had safe systems for the appropriate and safe handling of medicines. We have asked the provider for an action plan in response to the concerns found at this assessment.