England

Portelet CottageBournemouth, Christchurch and Poole

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Portelet Cottage

32 Milton Road, Bournemouth, Dorset, BH8 8LP

01202073114

Care Type

Residential Care

Inspection date

15 August 2023

Provider

Portelet Cottage Limited

Beds

16 beds

How this home compares nearby

Of 71 care homes for older people within 5 miles, 4 are rated higher by CQC, 64 are the same and 3 are lower.

42 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2018
GoodSept 2023

Rated Good at every inspection since 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Portelet Cottage Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Portelet Cottage

Portelet Cottage is a residential care home in Bournemouth, Christchurch and Poole, providing personal care for older people, some of whom are living with dementia. Full details of the Care Quality Commission's most recent findings are set out below.

Portelet Cottage is a residential care home providing personal care to up to 16 older people, some living with dementia. Care plans and risk assessments are person-centred, with staff known well by residents and relatives. Staff support people in a kind and compassionate way, respecting their dignity.

Medicines are managed, stored, and administered safely.

People, relatives and health and social care professionals speak highly of the leadership and positive culture at the home. Relatives describe the staff team as "like family," with one commenting: "They have become like an extended family and treat my [loved one] like they are part of a big family. They always keep me updated if there are any worries and concerns.

" Residents are supported to have maximum choice and control of their lives, with staff upholding their rights and supporting them in the least restrictive way possible.

Source: CQC inspection report, 23 September 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 16 places — this is not a vacancy count
Registration checked: Registered · BH8 8LP

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 September 2023. Latest inspection date recorded: 15 August 2023.

Safe: Good
Effective: Good
CaringPublished 6 October 2018: Good
ResponsivePublished 6 October 2018: Good
Well-led: Good

Read Portelet Cottage's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Portelet Cottage, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Portelet Cottage, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Portelet Cottage's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees