Philip Cussins House

Philip Cussins House, in Newcastle upon Tyne, provides accommodation and personal care for up to 26 people, including those living with dementia. The CQC rated the home Requires Improvement overall, finding a breach relating to good governance. There was no registered manager in place, quality assurance systems were weak and out of date, a fire risk assessment was overdue, and a faulty fire extinguisher had not been repaired.

Medicines management and care plan personalisation also fell short.

Despite this, inspectors found no evidence people had been harmed, and residents spoke positively about kind, attentive staff and good access to activities. People said they felt safe and well cared for. Caring, effective and responsive care were all rated Good, while safe and well-led areas need improvement.