Abbeyfield Residential Care Home - The Grove

This residential care home provides personal care to up to 32 people, with 30 residents at the time of inspection. Staff are recruited safely and demonstrate good infection prevention and control practices. Residents report feeling safe with care staff and say there are sufficient staff on duty, which observations confirmed, though staffing calculations are not formally documented. The provider has clear safeguarding and whistleblowing policies in place, and staff understand how to raise concerns. Infection control has improved since the last inspection, with appropriate PPE use and enhanced cleaning procedures implemented. Staff learn from incidents and work to improve the service, though this continuous improvement process could be better documented.