Pendleton Court Care Home

The following is CQC's published account of its assessment, published 18 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 5 to 26 February 2025. Pendleton Court is a care home which provides support for up to 58 people who require either residential, general nursing, or dementia nursing care. The assessment included 2 on site visits, with additional information and evidence reviewed remotely. The assessment was completed as a result of concerns reported to CQC via our ‘Give feedback on care’ webform. Due to the time which had elapsed since our last inspection, a decision was made to complete an up-to-date assessment to ensure people were safe and receiving good care. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision to maintain good care. People had enough to eat and drink to stay healthy. Staff made sure people understood their care and treatment to enable them to give informed consent. Decisions were made in people’s best interests where they did not have capacity. People were treated with kindness and compassion and staff protected their privacy and dignity. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The provider used audits and other monitoring to help drive improvements. However, the management of medicines was inconsistent. This was largely in relation to record keeping as well as the management of topical medicines, such as creams.