Pembroke Lodge

2 Pembroke Avenue, Newcastle Upon Tyne, Tyne And Wear, NE6 4QU

01912245803

Care Type

Residential Care

Inspection date

16 June 2022

Provider

Voyage 1 Limited

Beds

15 beds

About Pembroke Lodge

Pembroke Lodge is a residential care home in Newcastle upon Tyne, providing accommodation and support for people with physical and mental health needs. Further detail on the CQC's most recent findings is set out below.

Pembroke Lodge provides care, support and accommodation for up to 15 people with physical and mental health needs across two floors. At the time of inspection, the home was at full capacity with 15 residents.

The registered manager demonstrated strong risk management, having identified and mitigated COVID-19 related risks affecting residents, staff and visitors. An effective monitoring system was in place to ensure the service followed government guidance and the provider's own policies consistently.

Source: CQC inspection report, 12 July 2022

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · NE6 4QU

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 October 2019. Latest inspection date recorded: 16 June 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Pembroke Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Pembroke Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Pembroke Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Pembroke Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees