Pemberley House

Grove Road, Basingstoke, Hampshire, RG21 3HL

01256632000

Care Type

Nursing Care

Inspection date

31 August 2022

Provider

Willowbrook Healthcare Limited & WT UK OPCO 1 Limited

Beds

72 beds

About Pemberley House

Pemberley House is a nursing home in Hampshire, providing care for people living with physical disabilities or dementia. The most recent findings from the Care Quality Commission are set out below.

Pemberley House provides nursing and residential care for up to 72 people living with physical disabilities or dementia across five separate units. Each unit has ensuite bedrooms, living areas, a kitchenette and outdoor space. At inspection, 56 people were using the service.

The home is run by two registered providers: Willowbrook Healthcare Limited and WT UK OPCO 1 Limited, who share equal responsibility for the quality and safety of care.

Inspectors found several areas of concern. Medicines were not always managed safely and people did not always receive their prescribed medicines as intended. Recruitment procedures did not meet regulatory requirements and not all staff had appropriate pre-employment checks in place.

Quality assurance measures were not robust enough to identify and prioritise issues effectively, and some records were not kept up to date or consistently maintained. Staff reported a blame culture between managers and other staff. The home's décor was not always well maintained and did not follow dementia-friendly design guidance.

Source: CQC inspection report, 30 December 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Facilities & Amenities

Activities Programme

Photographs of the home

Practical details from the provider

Accommodation is arranged as five smaller communities across three floors, with a lounge and dining room on each floor.
Bedrooms have en-suite wet rooms, televisions and telephone points; the home also has a garden and a minibus for outings.

Published on the provider's website, checked 21 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 72 places — this is not a vacancy count
Registration checked: Registered · RG21 3HL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 30 December 2022. Latest inspection date recorded: 31 August 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Pemberley House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Pemberley House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Pemberley House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Pemberley House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees