Parkville Care Centre

The following is CQC's published account of its assessment, published 19 August 2024. References to “we” mean CQC. It describes findings at that time.

Parkville Care Centre is a care home providing nursing and personal care for up to 94 older people, including people living with dementia. The home provides care and support to people within two buildings. At the time of the inspection 65 people were living at the home. We carried out an onsite and offsite assessment. Activity started on 11 June 2024 and ended on 10 July 2024.We gathered information from people using the service, their relatives, a director, the quality improvement manager, the registered manager, deputy manager, clinical lead, nurses, staff and health and social care professionals involved with the service. We looked at 24 quality statements. Recently there had been an instability in management and this had led to some deterioration in practices at the home. The quality improvement manager and nominated individual had ensured a thorough review of the service had been completed and action taken to make changes. A new manager, deputy manager and clinical lead had started working at the home. Medicine management had not always been effective but robust action was being taken to resolve these matters. We found staff now understood their role in ensuring medicine was safely administered. Work was being undertaken to complete a full refurbishment of the home and new maintenance staff had been employed who understood the requirements of their role. They were ensuring all the necessary checks were completed. The director had worked with staff to improve morale. Staff were extremely positive about the new management team and how well supported they felt. They described how their work was routinely praised and recognised by the management team. All felt confident they could readily improve the service and their ideas would be valued. We observed staff worked with people in a sensitive, caring and considerate manner. They encouraged people to be as independent as possible and really encouraged them to reach their full potential.